Insurance Industry: Business Operations

Managing Products

You have a continuous need to develop and roll out new products to keep up with market demands. The development process requires collaboration across your organization, and the ability to react and make revisions quickly. DEA leverages your organizational strengths and provides experienced Business Analysts to help you bring new products to market faster.
Redesign annuity transfer process
Developing New Insurance Products: A Modeling Approach (white paper)

Acquiring New Business

You need to empower agents with timely quotes and rapid processing of new applications via a web portal for straight through processing. Detailed and rigorous business requirements are a prerequisite for effective implementation. DEA guides you through the requirements process and delivers the Business Analysis services you need to succeed.
Change from a paper-based system to a web-based agency portal
Implement new rating and classification algorithms
Revise requirements for workflow project

Client Services

From a customer's perspective, your insurance company is only as good as the service you provide. Call centers and other client service capabilities must operate efficiently and cost-effectively. DEA helps insurance companies assess client services systems and uncover opportunities for improvement.
Improve customer call center service after merger

Claims

Improving claims processing, including the use of a web portal, is a major challenge for most insurance companies. It demands a thorough evaluation of all operational processes. DEA has partnered with numerous insurance companies to implement business process improvement projects.
Improve claims process to handle increasing volume and complexity
Improve Sarbanes-Oxley compliance
Create reporting and analytics requirements for business intelligence project