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Service: Building Business Operations Excellence

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High-functioning business processes have certain qualities in common: operations run risk-free; processes are re-usable and consistent across business lines; resources and technology interact smoothly and efficiently; work flow can adapt quickly to changing markets and regulations. You can start toward business operations excellence by engaging Doreen Evans Associates to document your current business process and analyze it for improvements.

Time Frame

	3-5 weeks (estimate)

Typical Activities

	Scoping session with project lead and sponsor
	Facilitated sessions with Subject Matter Expert teams to sketch the current business process
	Creation of Business Process Models with roles, steps, and business rule definitions in a repository
	Gathering of process metrics
	Building of conceptual Data Model with business terms, relationships and business rules
	Analysis of the current processes by the Doreen Evans Associates Consultants, with support from the SMEs, to identify pain points and risks
	Presentation of improvement opportunities and risks to stakeholders

Work Products

	Business Process Models of current process (People/Process/Technology maps in BPMN notation), with annotations illustrating areas of opportunity for improvement
	An inventory of process metrics
	An inventory of improvement opportunities and risk areas
	Identification of roadmap for change

When does this service make sense?

	Your processes are undocumented, and you need transparency and a common language for stakeholders
	You are preparing for a business process management solution
	You are evaluating where to spend resources on process and technology improvements, and you need the ability to do impact analysis of proposed changes
	There is a need to identify short and long term opportunities for improvement
	A merger or acquisition is underway and you need to ensure the knowledge of your skilled workers is not lost

We are Ready to be Your Business Analysis Partner
Whatever your company's line of business or the nature of your challenge, DEA has unparalleled Business Analysis expertise combined with in-depth knowledge of the insurance industry. We would be happy to discuss your specific needs without obligation.