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Service: Preparing for Technology Initiatives

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Before investing in expensive technology initiatives, make sure you have a firm understanding of the business problems you are trying to solve. By documenting your business processes you get a holistic view of your operations, your bottlenecks and, most importantly, your opportunities for improvement.

Time Frame

	3-6 weeks (estimate)

Typical Activities

	Scoping session with project lead and sponsor
	Facilitated sessions with Subject Matter Experts to document the current business process flow including known pain points and opportunity areas
	Gathering of metrics on business processes
	Analysis of the current processes, with support from the SMEs, to identify improvement opportunities
	Session with stakeholders to identify top priority initiatives based on opportunities discovered
	Presentation of improvement opportunities, including technology initiatives, to stakeholders
	Documentation of high-level business goals and business requirements for identified opportunities

Work Products

	Business Process Models of current processes annotated with pain points and opportunity areas
	Repository contents of Business Process Models with detailed descriptions of roles, process steps, business rules, and business terms
	Inventory of improvement opportunities and related solutions
	Executive summary report for top initiatives

When does this service make sense?

	There is no clear understanding of the current business process
	There is an effort underway to determine the future view of the business
	The strategic leadership board wants to invest in the most valuable project
	Technology efforts are planned, but there is little knowledge of the impact on the process
	The organization is retiring a “core” system that has become embedded in the processing

We are Ready to be Your Business Analysis Partner
Whatever your company's line of business or the nature of your challenge, DEA has unparalleled Business Analysis expertise combined with in-depth knowledge of the insurance industry. We would be happy to discuss your specific needs without obligation