Business Process Management Systems

Every business relies on it operations. Operations involve hundreds, thousands and even millions of individual processes that guide how things get done. From the business perspective, automating processes helps improve efficiency, productivity and speed. Companies that are flexible enough to adjust processes to meet changing market needs can build a significant competitive advantage.

A Business Process Management System (BPMS) is a model and rules driven work flow software technology that allows you to automate complex business processes that are largely performed manually. Examples include processes such as insurance underwriting, disputed invoices, mortgage application credit checking, claims processing, and similar processes that require assessing multiple applications. A graphical model of the process is created that shows the flow of the business process you want to automate. This model is imported into the BPM software and directs its execution. BPM systems handle all the routine tasks and cases, and frees up your staff to handle exceptions. BPM automates business processes across your existing software applications, with no need to re-engineer databases or applications. It dramatically increases ROI in your existing IT assets. BPM systems are easy to change and update. Simply re-draw the process model, and you can change the operation of the business process. It adds agile intelligence to your business processes.

According to a recent Gartner Group study:

• 55 percent of clients polled said using a BPM engine helped them automate administrative tasks and reduce costs of transactions or a business event
• 70 percent said BPM improved coordination across departments or geographies
• 70 percent said fewer people were needed to perform business tasks
• 85 percent said they reduced the steps in certain processes
• 85 percent said they experienced quality improvement, fewer errors, higher productivity per person and a reduction in time to market.

Doreen Evans Associates (DEA) can significantly reduce the risks of BPM implementations and get projects into production faster. DEA does assessment, requirements, high level design and business rules analysis to ensure a successful project. We develop complete, accurate and reliable requirements so our clients have better control of the project and support from user management. We also help clients develop their own modeling and requirements methods for continued success.

We do the front end work to ensure a successful project

We work with your line of business managers to capture a complete and accurate model of the business process, including the business process model and business rules. During the project we model your current process, the “as-is” process, as well as the optimized “to-be” process. Our models also include a complete description of the application functions and data needed to support the automated process. We also capture business rules and policies. These models are stored and manage in our own Web enabled repository.

Requirements Repository

Captures Business Requirements & System Requirements